Subaru WRX Forum

Subaru WRX Forum (http://www.wrxtuners.com/forums/)
-   Tuning & Engine Management (http://www.wrxtuners.com/forums/f70/)
-   -   Cobb Access Port and Warranty Issues (http://www.wrxtuners.com/forums/f70/cobb-access-port-warranty-issues-32535/)

Snowboarder2587 05-24-2012 12:25 PM

Cobb Access Port and Warranty Issues
 
Hey guys,

I just purchased a new WRX (FINALLY!!) and I am looking into the Cobb Access port. My main concern is to not void my warranty. I know that with Cobb you can always upload the original map that the car comes with so the settings will look the same. I spoke with a Cobb employee because I want to know if it will leave "cookies" or some other tracable mark behind. I know the stage 1 map with cobb will be fine for my engine and turbo because it is still below STI levels but I know the dealership won't feel the same. I also know that some dealerships actually offer the Cobb Access port as an option. Does anyone know if the dealership can see if I changed the tunning once the original settings are back? Any help on the matter would be great! Thanks!

bad grocerygetter 05-24-2012 01:00 PM

They can tell it has been flashed, but they can't see what it was flashed to, or with. Now Cobb on the otherhand swears that it is undetectable(so I've heard on here)

brfatal 05-24-2012 01:10 PM

Yes, they can tell even if it's been unmarried. This has been confirmed by Subaru technicians and Cobb themselves (despite some of them saying otherwise).

Snowboarder2587 05-24-2012 01:24 PM

Thanks guys! That is what I thought. I think I may just wait a few months and see if I feel like risking it. I did go with the 70k warranty but it wasnt much extra. Thanks again!

pzr2874 05-24-2012 02:28 PM

The 2012 is different from what my buddy said and he's a Service Advisor for the local dealer.

COBB has the checksum and something else to read identical to Suby. Whether that's true, I haven't a clue. But it's what he told me.

Snowboarder2587 05-24-2012 03:21 PM

Really? That would be great! Do you know where i could find that in writing? Thanks

black beast2 05-25-2012 04:12 AM

Nothing can just void your warranty, S.O.A. Has to prove that the aftermarket part you installed was the cause of whatever failed. In other words if your heater stops working they can't deny the claim because you have an aftermarket E.M. Installed. Since you can change it back to stock it would be very hard for them to prove that it was the E.M. That caused a problem even if your motor blew. It's all in how much your willing to fight a denied claim?

pzr2874 05-25-2012 05:30 AM

[quote=Snowboarder2587;280433]Really? That would be great! Do you know where i could find that in writing? Thanks[/quote]

Yeah, get it from COBB.

brfatal 05-25-2012 07:04 AM

[quote=black beast2;280449]Nothing can just void your warranty, S.O.A. Has to prove that the aftermarket part you installed was the cause of whatever failed. In other words if your heater stops working they can't deny the claim because you have an aftermarket E.M. Installed. Since you can change it back to stock it would be very hard for them to prove that it was the E.M. That caused a problem even if your motor blew. It's all in how much your willing to fight a denied claim?[/quote]

They don't have to prove it, they just have to show reasonable doubt (meaning all they have to do is say that X part is somehow linked to Y mod and potentially could have caused it) or they can link mods to the driver 'abusing' the car.

Hypertech 05-25-2012 08:38 AM

[quote=brfatal;280464]They don't have to prove it, they just have to show reasonable doubt (meaning all they have to do is say that X part is somehow linked to Y mod and potentially could have caused it) or they can link mods to the driver 'abusing' the car.[/quote]

Here is a link to the SEMA website on what they have to say on the issue. Hope this helps clear things up.

[URL="http://www.sema.org/sema-enews/2011/01/ftc-validates-right-to-install-aftermarket-parts"]Magnuson-Moss Act[/URL]

brfatal 05-25-2012 09:24 AM

[quote=Hypertech;280470]Here is a link to the SEMA website on what they have to say on the issue. Hope this helps clear things up.

[URL="http://www.sema.org/sema-enews/2011/01/ftc-validates-right-to-install-aftermarket-parts"]Magnuson-Moss Act[/URL][/quote]

Yes, I know about this. However, as the owner of a modified Subaru and a former Subaru service adviser, I've been on both sides of it If you're denied warranty work because of mods, SOA never "reviews" denied cases (they honestly don't care) and your only recourse is to take them to court. Are you willing to sue, and likely lose, over a $500 repair? In most cases you can't single out an exact cause of failure (ie a dead motor), so mods are a reasonable attribute for what caused it, which is where my reasonable doubt statement comes in. And again, there is always the abuse trump card.

Snowboarder2587 05-25-2012 11:02 AM

I think I'm going to have to agree with brfatal on this one. I am not willing to go to court and sue someone over a few hundred dollars because the court fees and lawyer fees will cost more than I get in return. Yesterday, I spoke with the manager of the dealership where I purchased my car to discuss canceling my extended warranty. He said I should keep the warranty and get get the Cobb AP and then swap it back to the old map when/if I bring it in. He said "we never look for it". Obviously I'm not an idiot that is going to listen to a car salesman who wants to keep his $1500 for the warranty. I told him that if he can give me in writing a statement that sys they will honor my warranty with this aftermarket item then I would purchase it through them. This way everyone wins. The dealership gets an extra $100 and I get more power and torque with the warranty. He has yet to give me an answer

bad grocerygetter 05-25-2012 12:37 PM

I would just use the term "as long as it is not directly related to the ap" with him and he will probably be more open to the idea.

brfatal 05-25-2012 01:36 PM

Snowboarder2587, I would keep it personally. Mine more than paid for itself despite my mods. I was lucky, to a degree, because it was a mod friendly dealership. Why my 1st engine failure claim was denied coverage (yanked it from the dealership, took it to a speed shop, and found the oil pump was at fault not my parts), I did get new struts (even with JDM STI springs) and a rear diff covered.

The Magnuson-Moss Act was written to protect people who went places other than the dealership for services such as oil changes or who did self-wrenching from being denied warranty. It was not intended to protect people who mods their cars as we do.

Just go in knowing that with modding it could potentially cost you money in repairs down the line. That way you won't be so disappointed if it does. And if you do go in for warranty work, be honest if they ask what's done to the car. Not all techs are so stupid that they can't tell you uninstalled or tried to hide your mods.

[quote=Snowboarder2587;280478] I told him that if he can give me in writing a statement that sys they will honor my warranty with this aftermarket item then I would purchase it through them.[/quote]

Unfortunately they can't do this (toss it in the trash if they try to). While they can make this guarantee with smaller repairs, if the cost of the warranty service is above a certain point they will have to get a Subaru rep to come look over the car and approve it as Subaru of America are the ones paying for it. If that's the case, the dealership has no input on whether or not you get your car covered.

black beast2 05-25-2012 11:24 PM

[quote=Snowboarder2587;280478]I think I'm going to have to agree with brfatal on this one. I am not willing to go to court and sue someone over a few hundred dollars because the court fees and lawyer fees will cost more than I get in return[/quote]



I would go to court over a couple hundred dollars if I knowim wright. Depends on the situation, if I feel it's a matter of prince able then he'll yeah see your ass in court. Everybody knows if you win the case you also get all the court and associated fees. As far as warranty claims it just depends on the people you deal with, i got my first clutch replaced at stage 2 alot of people get denied clutches when still stock because of the good ole abuse card.


All times are GMT -5. The time now is 12:26 PM.

Powered by vBulletin®. Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

User Alert System provided by Advanced User Tagging v3.0.8pl1 (Lite) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.