I have had issues with them back in the past right before they moved. I will just put it that I will NEVER EVER deal with them again. Personally knowing the guy and getting what you need is different than customers abroad trying to get a service from someone and not getting it. I know and could imagine its not easy running a business like they have, but at the same time other companies do it. To the OP best of luck getting your money back. I had to take a hit for mine unfortunately, hopefully you wont.
"2007 WRX- PPG'd, 20G- Tim Bailey tuned
Stage 2 2005 WRX